Return & Refund Policy

Last Updated: October 22, 2026

This return policy applies to the following countries: the United Kingdom and Germany.

At Sweet Decors, we strive for 100% customer satisfaction. If you are not completely happy with your purchase, we offer a 30-day return period starting from the day you receive your order. Unfortunately, once this 30-day window has closed, we can no longer offer a refund or exchange.

United Kingdom: in addition to this 30-day policy, you have a separate legal right to cancel your order within 14 days of delivery, and separate legal rights if an item is faulty. See the section “United Kingdom – Your Statutory Rights” below. Nothing in this policy affects those rights.

Germany: in addition to this 30-day policy, you have a separate statutory right of withdrawal (Widerrufsrecht) within 14 days of delivery, and separate statutory warranty rights (Gewährleistung) if an item is faulty. See the section “Germany – Your Statutory Rights” below. Nothing in this policy affects those rights.

CONDITIONS FOR RETURNS

You may return items within 30 days if you received defective or damaged goods, the wrong size or color, if the item does not fit, or if you are simply not satisfied with the product. To be eligible for a return, your item must be:

Unused and in the same condition as received.
In its original packaging.

Non-returnable items:

Gift cards

United Kingdom: during the statutory 14-day cancellation period you may unpack and inspect an item as you would in a shop, and you do not lose your right to cancel by doing so. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The conditions above apply to returns made under our voluntary 30-day policy (day 15 to day 30).

Germany: during the statutory 14-day withdrawal period you may unpack and inspect an item as you would in a shop, and you do not lose your right of withdrawal by doing so. You are only liable for any loss in value of the goods if that loss results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. The conditions above apply to returns made under our voluntary 30-day policy (day 15 to day 30).

RETURN PROCEDURE
Request: Send an email to Info@sweet-decors.com with your order number and the item(s) you wish to return. Our customer service will confirm your return and provide the return address.
Shipping: Send the package to the address provided by our customer service, at your own cost. You must use a shipping service with a tracking number to ensure the package arrives safely. Please write your order number on a note inside the package so we can identify your return.
Processing: Once received and inspected, we will process your refund within 5 business days.

United Kingdom: you can cancel by any clear statement — an email to Info@sweet-decors.com stating that you are cancelling is enough. After telling us you are cancelling, you must send the goods back within 14 days.

Germany: you can withdraw by any clear statement — an email to Info@sweet-decors.com stating that you are withdrawing from the contract is enough. You may use the model withdrawal form in the section “Germany – Your Statutory Rights” below, but this is not mandatory. After telling us you are withdrawing, you must send the goods back within 14 days.

RETURN SHIPPING COSTS

If you wish to send an item back, you pay the return shipping costs. These costs are the responsibility of the customer and are non-refundable. This applies to every return you choose to make, including returns due to dissatisfaction, a change of mind, or incorrect sizing. Since the sender is responsible for the return shipment, we strongly recommend using a tracked service to ensure the package is correctly received.

Exception: If the item was delivered damaged, defective, or incorrect, Sweet Decors will cover all return shipping costs. Our customer service team will provide you with the necessary information and support.

United Kingdom: our warehouse is located in the Netherlands, so a return from the United Kingdom is an international shipment. Postage will be higher than a domestic UK return and you will need to complete a customs declaration marked “returned goods”. Our customer service team will confirm the return address and the details for the declaration.

Germany: our warehouse is located in the Netherlands, so a return from Germany is a shipment within the European Union. No customs declaration is required. Postage may be higher than a domestic German return. Our customer service team will confirm the return address.

RETURN ADDRESS

Items must be sent exclusively to the return address provided by our customer service after verification. Returns sent to any other address cannot be processed. Please contact us first to ensure a smooth procedure.

REFUNDS

After receiving and inspecting your return, we will process the refund within 5 business days. The amount will be credited back to your original payment method.

Late or missing refunds: If you haven’t received your refund within the specified time, please check your bank account and contact your credit card company or bank. If you still need assistance, contact us at Info@sweet-decors.com.

Partial refunds or refusals may occur if:

The item is not in its original condition.
Parts are missing for reasons not due to our error.
The item is returned more than 30 days after delivery.

United Kingdom: if you cancel within the statutory 14-day period we also refund the standard outbound delivery cost you paid (if you chose a more expensive delivery option, we refund the standard rate). We will issue that refund within 5 business days, and in any event no later than 14 days after we receive the goods back or, if earlier, 14 days after you provide proof that you have sent them back. If you cancel before dispatch, we refund within 14 days of you telling us.

Germany: if you withdraw within the statutory 14-day period we also refund the standard outbound delivery cost you paid (if you chose a more expensive delivery option, we refund the standard rate). We will issue that refund within 5 business days, and in any event no later than 14 days after the day we receive your withdrawal. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them back, whichever is earlier. We will use the same payment method you used for the original transaction, unless expressly agreed otherwise; you will not be charged any fees for this refund.

EXCHANGES

The most efficient way to exchange an item is to return the original product for a refund and place a new order for the desired item. For assistance with an exchange request, please email Info@sweet-decors.com.

CANCELLATION POLICY

If you wish to cancel your order, you have one hour after confirmation to submit a request. After this hour, cancellation cannot be guaranteed as the order may already be in the preparation or shipping phase. To cancel, please email Info@sweet-decors.com with your order number.

United Kingdom: the one-hour window above is only our best effort to stop a parcel before it ships. It does not limit your legal right to cancel, which runs until 14 days after delivery.

Germany: the one-hour window above is only our best effort to stop a parcel before it ships. It does not limit your statutory right of withdrawal, which runs until 14 days after delivery.

UNITED KINGDOM – YOUR STATUTORY RIGHTS

This section applies only to orders delivered in the United Kingdom.

Your right to cancel (14 days). Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order without giving any reason within 14 days, starting the day after you receive the goods. If your order arrives in several instalments, the 14 days start the day after the last item arrives. Tell us by any clear statement, for example an email to Info@sweet-decors.com. You then have 14 days to send the goods back, and we refund the price of the goods plus the standard outbound delivery cost.

Exceptions. The right to cancel does not apply to goods made to your specification or clearly personalised, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, or goods that become inseparably mixed with other items after delivery.

Faulty, damaged or incorrect items. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not:

Within 30 days of delivery you may reject the goods and receive a full refund.
After 30 days you may ask for a free repair or replacement. If that is not possible or does not resolve the issue, you may claim a price reduction or reject the goods for a refund, which may be reduced to reflect the use you have had.
For the first 6 months after delivery, any fault that appears is assumed to have been present at delivery unless we can prove otherwise.

These rights can be pursued for up to 6 years from delivery in England, Wales and Northern Ireland, and 5 years in Scotland. In all these cases Sweet Decors covers the return shipping costs.

GERMANY – YOUR STATUTORY RIGHTS

This section applies only to orders delivered in Germany.

Your right of withdrawal (14 days). Under Sections 312g and 355 of the German Civil Code (Bürgerliches Gesetzbuch, BGB) you may withdraw from your order without giving any reason within 14 days, starting the day after you (or a third party named by you, other than the carrier) receive the goods. If your order arrives in several instalments, the 14 days start the day after the last item arrives. Tell us by any clear statement, for example an email to Info@sweet-decors.com, or by post to Sweet Decors, Veerdijk 17, 4588 PA Walsoorden, Netherlands. Sending your withdrawal before the 14-day period expires is sufficient to meet the deadline. You then have 14 days to send the goods back. You bear the direct cost of returning the goods, unless the item was delivered damaged, defective or incorrect. We refund the price of the goods plus the standard outbound delivery cost, as described in the “Refunds” section above.

Model withdrawal form. If you wish to withdraw from the contract, you may (but are not required to) complete and return the following text to Info@sweet-decors.com:

To Sweet Decors, Veerdijk 17, 4588 PA Walsoorden, Netherlands, Info@sweet-decors.com:
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ():
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
() Delete as appropriate.

Exceptions. The right of withdrawal does not apply to goods that are not prefabricated and are made on the basis of your individual choice or determination or are clearly tailored to your personal needs, sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, or goods that have become inseparably mixed with other items after delivery.

Faulty, damaged or incorrect items (statutory warranty). Under Sections 434 to 445 and 475 to 479 BGB goods must be free from defects at the time of delivery. If they are not:

You may first ask for a free repair or replacement (Nacherfüllung). We bear the costs of this, including shipping.
If repair or replacement is not possible, fails, or is refused, you may withdraw from the contract for a refund or claim a price reduction. You may also be entitled to claim damages under the statutory provisions.
For the first 12 months after delivery, any defect that appears is assumed to have been present at delivery unless we can prove otherwise (Section 477 BGB).

These rights can be pursued for 2 years from delivery. In all these cases Sweet Decors covers the return shipping costs.

CONTACT INFORMATION

Questions about our return policy? Contact us:

Store Name: Sweet Decors
Company Name: TDG-Ecom
Business Registration Number: 93620020
Tax/VAT Number: NL005031702B78
E-mail: Info@sweet-decors.com
Phone: + 1 647 4938240
Address: Veerdijk 17, 4588 PA Walsoorden, Netherlands

Customer Service Hours: Monday to Friday: 8:00 am – 7:00 pm (Eastern Time) Saturday: 8:00 am – 5:00 pm (Eastern Time)

We aim to respond to your inquiry within 24 hours.