Frequently Asked Questions

1. How long does delivery take?
Orders are processed within 1–3 working days (Monday to Friday). Delivery typically takes 4–9 working days (Monday to Friday).

2. What is the order cut-off time?
Orders placed before 4:00 PM UK time will be processed the same day.

3. Is shipping free?
Yes, we offer free shipping on all orders.

4. Which courier will deliver my order?
United Kingdom: Royal Mail / UPS / FedEx (depending on your location)

Germany: DHL / UPS

5. Can I track my order?
Yes, once your order has been dispatched, you will receive an email with your tracking number.

6. Where do you ship to?
We currently ship within the United Kingdom and Germany.

7. What should I do if my order is delayed?
If your order exceeds the estimated delivery time, please allow an additional 3 working days. If you still haven’t received your order, contact us with your order number.

8. Can I cancel my order?
Yes, you can request a cancellation within one hour after your order confirmation by emailing us with your order number. After this hour, cancellation cannot be guaranteed as your order may already be in preparation or shipped. This does not affect your statutory right to cancel within 14 days of delivery.

9. What should I do if I receive a damaged or incorrect item?
Please take clear photos of the issue and send them along with your order number to our support team. We will resolve the issue as quickly as possible.

10. What is your return policy?
You have 30 days from the delivery date to return your order. Refunds are processed within 5 business days after we have received and inspected your return.

11. Do you have any questions?
Feel free to contact our customer support team via our contact page.